Frequently Asked Questions
Find answers to common questions about our training programs, delivery methods and how we can help your team succeed. Our training advisors are here to help.
Have a look at our most common questions below. If you can’t find the answer you’re looking for, don’t hesitate to get in touch and we'll get back to you as soon as possible.
How does online training work?
Online training is conducted using Microsoft Teams. If you prefer Zoom, no problem, let us know. Content and structure etc. are the same as attending a classroom based or in house training session. Minimum online training session is two hours, time frame is flexible and up to you. All our training and consulting sessions are instructor led.
Do you train groups?
Yes we do. Get in touch with us to discuss pricing and content for your group or simply submit a free Quote Request and we will get back as soon as possible. Group training is our speciality, so we'll do our best to accommodate your needs.
How quickly can we schedule training?
Most training sessions can be scheduled within 1 - 2 weeks. For urgent needs, we can often accommodate same week requests based on instructor availability. Our aim is to meet your training needs and to accommodate everyone as best we can during your training journey.
Do you offer on-site training?
We do not offer onsite workplace training. We provide 100% instructor led online training and consulting.
Can training be customized for our industry?
Absolutely! All our training programs are tailored to your specific industry, workflows and business objectives.
Do you train outside the Melbourne area?
Yes we do. That's the advantage of online remote training. You can be located anywhere. Our training services cover all Australian time zones and locations.
Do you offer training outside of Australia?
Yes we do. We currently offer and conduct our training sessions incorporating the UK, Europe, Canada and the US. Get in touch and let's see what we can arrange.
Do you offer training out of hours?
Our training hours are normally Monday to Friday between the hours of 9.00am to 5.00pm. However, training outside these hours can be organised by prior arrangement.
How do you know what level of training we need?
Based on your initial enquiry and quote request, we'll be in contact to find out your specific requirements and what works best for your business. We then structure training session(s) to suit your requirements and desired goals.
What do I need for the training session?
All you need is your team, training plan and topics, Microsoft Teams or Zoom platform and your questions. It's that easy. We take care of the rest.
Do you offer training handouts and session recordings?
Yes, we offer training handouts and post training follow up information. These are provided free of charge with the training session, available to all participants. In accordance with privacy laws we do not record or provide recordings of training sessions.
Do you offer support?
Yes. We offer post training support and follow up to everyone who has trained with us. Talk to us about what works best for you.
How do we pay?
Payment is required prior to commencement of the training session at the time of invoicing via credit card or direct debit.
What are the prices?
We customise and tailor our pricing to suit your budget and business circumstances. All our pricing is GST inclusive. Have a chat with us during any stage of the pre training process if you have questions.
Do You Offer Certificates or Accreditation?
We don't offer certificates or accreditation as we are not a registered RTO. We will however, offer feedback if required to assist with job recruitment.
Didn't find your answer?
Contact us directly and we'll be happy to answer any questions about our training programs.
