Frequently Asked Questions
How does the training work?
We conduct our training either, onsite at your office, online via Microsoft Teams or Zoom or at our office which is located in Wheelers Hill.
Do you run structured training courses?
No we don't. All our training is fully customized. We work with you designing the content and structure your business group and staff need.
Do you train groups?
Yes we do. Get in touch with us to discuss pricing and content for your group or book a chat with us. We will get back as soon as possible with a quote.
Do you train outside the Melbourne area?
Yes we do. That's where the advantage of online learning comes in. You can be located anywhere. We conduct training Australia wide covering all time zones. The majority of our training out side of the Melbourne Metropolitan area is conducted online. If you would prefer on site in person training, arrangements can be made that are suitable to both parties.
Do you offer training out of hours?
Our training hours are normally Monday to Friday between the hours of 9.00am to 5.00pm. However, training outside these hours can be organised by prior arrangement.
How do you know what level of training we need?
Based on your initial enquiry, we'll be in contact to find out your specific requirements and what works best for your business. We then structure suitable training session(s) to suit your needs. Training time frame is up to you.
What do I need for the training session?
For online training all you need is yourself, enthusiasm, a desktop or laptop, internet connection and your questions. For onsite training a separate room (e.g. board room or office) suitable for training works best. It's that easy.
Do you offer training notes / manuals?
Yes. Notes and cheat sheets are free of charge with the training session. Training manuals can be purchased through us or our third party supplier.
Can I request the training session to be recorded?
Yes, absolutely. In compliance with privacy laws, all participants must agree to the training session being recorded. We will email through the recording at the completion of the training session.
Do you offer support?
Yes. We offer post training support to everyone who been trained with us. Talk to us about what works best for you.
How do we pay?
Payment is required prior to commencement of the training session(s) at the time of booking and invoicing via credit card or direct debit.
What are the prices?
We customise and tailor our pricing to suit your budget and business circumstances. All our pricing is GST exclusive. Have a chat with us if you have questions.
Do You Offer Certificates or Accreditation?
We don't offer certificates or accreditation as we are not a registered RTO. We will however, offer feedback if required to assist with job recruitment.