Frequently Asked Questions

Frequently Asked Questions

What is online training? 
​Training is conducted on line via Zoom or Microsoft Teams.
 
Do you train groups?
Yes we do.  Talk to us about pricing and content for your group.
 
Do you training outside the Melbourne area?
Yes we do.  That's the advantage of online learning.  You can be located anywhere.  We conduct training Australia wide.

Do you offer training out of hours?
Our training hours are normally Monday to Friday between the hours of 9.00am to 5.00pm.  However, training outside these hours can be organised by prior arrangement.

How do you know what level of training we need?
Based on your initial enquiry, we'll have a chat to find out what you need and what suits your business.  We then structure suitable training session(s) to suit your requirements.
What do I need for the training session?
All you need is yourself, a desktop or laptop, internet or wifi connection and your questions.  It's that easy.

Do you offer training notes / manuals?
Yes.  Notes and cheat sheets are free of charge with the training session.  Training manuals can be purchased through us.  Manuals are supplied by our third party supplier.
Can I request a copy of the training session recording?
Yes.  You will asked when you submit your booking form for training.  The recorded training session will be emailed to you at completion of your training session along with notes and / or training manuals.
Do you offer support?
Yes.  We offer post training support to everyone who been trained with us.  Talk to us about what works best for you.

How do we pay?
Payment is required prior to the training session at the time of booking..
Can I pay with a credit card?
Yes.

What are the prices?
Pricing is outlined on the bookings page.  All our pricing is GST exclusive.