Frequently Asked Questions

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How does online training work?

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All our online training is 100% instructor led via Microsoft Teams (Zoom if you prefer).  You experience the same training format, individual attention and group collaboration as if you were attending a training session in a training centre or at your workplace.  Except you have the convenience and comfortability of virtual online collaboration.

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Do you run traditional classroom style training courses?​

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No we don't.  All our training is fully customized.  We work with you designing the content, time frame and structure that best suits your business group and staff requirements.

 

Do you train groups?

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Yes we do.  Get in touch with us to discuss pricing and content for your group or book a chat with us.  We will get back as soon as possible with a quote.

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Do you train outside the Melbourne area?

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Yes we do.  That's where the advantage of online learning comes in.  You can be located anywhere.  We conduct online training Australia wide covering all time zones.  Alternatively, training at our Wheelers Hills office can be arranged via prior arrangement and suitability to both parties.

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Do you offer training out of hours?

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Our training hours are normally Monday to Friday between the hours of 9.00am to 5.00pm.  However, training outside these hours can be organised by prior arrangement.

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How do you know what level of training we need?

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Based on your initial enquiry, we'll be in contact to find out your specific requirements and what works best for your business.  We then structure suitable training session(s) to suit your needs.  An ideal training time frame is recommended but, ultimately up to you.

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What do I need for the training session?

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For online training all you need is yourself, enthusiasm, a desktop or laptop, internet connection and your questions.  For onsite training a separate room (e.g.  board room or office) suitable for training works best.  It's that easy.

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Do you offer training notes / manuals?

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Yes.  Notes and cheat sheets are included free of charge with the training session.  Training manuals can be purchased through us or our third party supplier.

 

Do you offer support?

 

Yes.  We offer post training support to everyone who been trained with us.  Talk to us about what works best for you.

 

How do we pay?

 

Payment is required prior to commencement of the training session(s) at the time of booking and invoicing via credit card or direct debit.

 

What are the prices?

 

We customise and tailor our pricing to suit your budget and business circumstances.  All our pricing is GST exclusive.  Have a chat with us at any stage of the Pre Training process.

 

Do You Offer Certificates or Accreditation?

 

We don't offer certificates or accreditation as we are not a registered RTO.  We will however, offer feedback if required to assist with job recruitment.