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Frequently Asked Questions

Answers to Your Questions

Have a look at our most common questions below.  If you can’t find the answer you’re looking for, don’t hesitate to get in touch to obtain the information you need.

How does online training work?

Online training is conducted using either Zoom or Microsoft Teams.  Content and structure etc. are the same as attending a classroom or in house training session.  For optimal learning we keep our training sessions to blocks of two hours.  Time frame is up to you.  Still not sure, contact us and we'll show you how it works.   

Do you train groups?

Yes we do.  Get in touch with us to discuss pricing and content for your group or simply submit a Free Quote Request and we will get back as soon as possible.

Do you train outside the Melbourne area?

Yes we do.  That's the advantage of online learning.  You can be located anywhere.  We conduct training Australia wide covering all time zones.

Do you offer training out of hours?

Our training hours are normally Monday to Friday between the hours of 9.00am to 5.00pm.  However, training outside these hours can be organised by prior arrangement.

How do you know what level of training we need?

Based on your initial enquiry and quote request, we'll be in contact to find out your specific requirements and what works best for your business.  We then structure suitable training session(s) to suit your needs.  We train in blocks of two hours or more, it's up to you.

What do I need for the training session?

All you need is yourself, enthusiasm, a desktop or laptop, internet connection and your questions.  It's that easy.

Do you offer training notes / manuals?

Yes.  Notes and cheat sheets are free of charge with the training session.  Training manuals can be purchased through us or our third party supplier.

Can I request the training session to be recorded?

Yes, absolutely.  In compliance with privacy laws, all participants must agree to the training session being recorded.    We will email through the recording at the completion of the training session.

Do you offer support?

Yes.  We offer post training support to everyone who been trained with us.  Talk to us about what works best for you.

How do we pay?

Payment is required prior to commencement of the training session at the time of booking via credit card or direct debit.

What are the prices?

We customise and tailor our pricing to suit your budget and business circumstances.  All our pricing is GST exclusive.  Have a chat with us if you have questions.

Do You Offer Certificates or Accreditation?

We don't offer certificates or accreditation as we are not a registered RTO.  We will however, offer feedback if required to assist with job recruitment.

Still have questions? Get in touch and we will get back to you as soon as possible.

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